Enhanced Interviewing Techniques (EIT)
Featuring Lena Sisco
September 19, 2017
8:30 AM Registration
9:00 AM – 4:00 PM Training
Radisson Hotel And Suites, Kalamazoo, MI
TO REGISTER CLICK HERE: http://tinyurl.com/Register-Here-for-EIT
Cost: $109 before 9/1/17
$149 after 9/1/17
Who Should Attend: The content will be appropriate for rights staff, APS and CPS investigators, hospital administrative staff, local and state police, etc.
Qualifies for 5.5 Recipient Rights Category I CEUs
This Enhanced Interviewing Techniques workshop focuses on non-accusatory interviewing practices and detecting deception analysis. Participants will learn skills in three critical areas:
Enhanced Communication: Participants will be tested on their level of self- and situational awareness. Awareness plays a critical role in interpersonal communications because individuals must be aware of how they come across to others, through tone of voice and body language and they must also be able to pick up on how others they are communicating with, really feel. A lack of awareness can unintentionally invite negative consequences and hinder rapport efforts. Without awareness, communication through words and through body language can be misinterpreted and possibly be offensive in nature. You may be inadvertently closing yourself off to communication, you may give the perception you are disinterested, or you may look insecure and thus lose respect and trust from others. Without awareness you will not be able to observe and listen to others, in order to pick up on the subtle indicators that indicate anxiety and stress, and often times deceit. When we do not actively listen to others, we will make assumptions and let our biases and prejudices lead us to making key decisions and reporting incorrect information. Active listening is a state of mind that involves paying full and careful attention to the other person, avoiding premature judgment and clarifying detailed information. The ability to listen actively can improve relationships through reducing conflicts, strengthening cooperation, and fostering understanding. Participants will learn how to increase their self- and situational awareness in order to overcome communication barriers. Participants will also learn how to overcome conversational challenges, how to remain emotionally controlled, and how to change negative language to positive; the avoidance of negative language alone can change the entire outcome of a conversation. Enhanced communication skills shape successful interviewers. Participants will be given awareness tests.
Interviewing: Participants will learn non-accusatory interviewing skills such as using effective questions to fully exploit information and avoiding ineffective questions that waste time, cause frustration and feed information. By asking good questions participants will collect pertinent, non-biased information, increase positive relationships and avoid the misinformation effect. Participants will learn how to structure an interview by taking the interview from the Macro level to the Micro, and back to Macro to ease concern and increase cooperation. Participants will learn icebreaker tips to get the interviewee engaged, questioning techniques such as how to timeline information in order to fully extract details, and how to handle interview challenges. Participants will learn how to change negative language to positive so that the interviewee does not become defensive and how to uncover the interviewee’s motivations for wanting to tell the truth. By preparing for the “what ifs,” interviewers can effectively handle situations where the interviewee shuts down, refuses to answer, or seems irritated or pressed for time. Participants will analyze and critique interviewing techniques in a real-world case study.
Deceptive Analysis: Participants will learn how to read body language and how stress affects body language. They will learn about the different types of liars and the correlation between nonverbal indicators of deception. Participants will also learn how to accurately, and quickly, detect verbal deceptive indicators in others. Participants will conduct statement analysis on written and spoken statements in order to identify indicators of deception. During this class, participants will be given real world statements that they have to analyze for deceptive indicators. Participants will also learn my three go-to questions to ask when they suspect a person is lying to them and what to do once a lie is exposed to get to the truth in a non-accusatory manner. Participants will be tested on their observation and detecting deception skills through videos and real world role-play exercises.
This workshop requires active participation. It is designed to encourage the participants to test out their new skills so they can effectively utilize their new skills in their professions.
PARKING FEES: Hotel guests staying overnight: $5/night. Self-Park: $2.50/, max of $25 per day.
ROOM RATES: $120 (add 6% state sales tax and 5% occupancy Tax to each room night) RESERVATIONS: Call the hotel directly at 269-343-3333 and Reference MDHHS 2017 Recipient Rights Conf. to receive the reduced group rates
Go Online to: www.radissonkz.com Click: more search options Select: promotion code for rate type Enter: MDHHS for Code Click: search and Complete reservation
DEADLINE FOR DISCOUNTED RATE IS AUGUST 27, 2017.